Despite the slurs, Mr Swenson was glad that the hackers had announced their presence so loudly. It would have been much worse, he said, if they had decided to quietly observe his family inside their home. They could’ve peered through his robot’s camera, and listened through the microphone, without him having the slightest clue.

Who says they didn’t???

Even if Mr Swenson had used the same username and password on other sites, and if those credentials had been leaked online, that still should not have been enough to access the video feed or to control the robot remotely. These features are supposed to be protected by a four-digit PIN. The PIN code was only checked by the app, rather than by the server or robot.

I don’t even…

That’s not how you spell “Xinjang camps” …

The hardware has full functionality from day one. The limitation is in what software you are using.

Active suspension is not a hardware feature, it’s suffrage collecting data from sensors and by analysing the data adjusting the suspension to “optimal performance”.

The software, “BMW Smooth Comfortable Cloud Ride Software”, is included free of charge! BMW also offers “BMW Hyper Advanced AI Premium Sensation Masculine Active Road Experience Pro Suspension” as an optional subscription for alpha males and people with too much money in their pockets.

The outcome of what you are suggesting will be a slight change in the phrasing of the product offering at the most.

With access to the keys, the owner can subscribe to the BMW solution, unlock the features in breach of the agreement with BMW by not subscribing or get a software solution for the car from another provider.

While a honorable move, “never” doesn’t exist in a world based on quarterly financials…

So you purchase ordinary suspension but get active suspension that works exactly like ordinary suspension and cost like active suspension to service…

It’s time we get legislation that gives the consumer access to all encryption key pairs used in the product they purchased.

(For you who don’t know what encryption key pairs are used for: they are used for the software to know that a change order, like “activate suspension”, is legit and therefore will be executed.)

Of course it’s clear the China is helping Russia.

Yeah… I totally respect that China doesn’t want to support any of the sides in Russias aggression against Ukraine.

So let’s fucking do this the Russian way by using proxies when purchasing products and services from China. China doesn’t seem to have any problems with that.

Or does it all boil down to that China “unofficially” supports Russia?

Goldman Sachs is overhyped and unreliable.

I have the same experience as you do, but there’s a reason that the big ISPs continue to be big: The majority of customers seems to prioritize a lower price than a better level of support.

(Also, I’m not just talking about ISPs. I meant customer support in general and how the view has changed from “keeping a customer is much cheaper than gaining one” to “cattle, cattle, cattle. If we lose one, there’s hundreds to gain”.)

Nice try. But let’s play with the thought that there’s no way we can let a rookie listen in on customer calls and gradually work their way into the role until they have enough experience… What about hiring technicians/professionals that has been working with the products/services for 10 years?

That would be a way of getting competent customer support people, right?

And just to clarify my comment that you replied on: The problem today is that most often there’s no career path for the customer support rookies and the pay is so lousy that most people just work customer support until they get something better.

That’s definitively the correct way to avoid getting experienced people in the customer support.

Unpopular opinion and rant: Us, the consumers, brought this on ourselves. Not intentionally but it was a slippery slope.

No one I know did ever ask the sales representative “does your customer support answer within 5 minutes and will I always reach a representative with att least 10 years of experience, that has the authority to make real decisions?”. No, but we were all very interested about the pricing of the service/product.

Then these “Please press 1 for…” happened… and no one of us really cared about the change because the service providers offered a much lower price than the ones with customer support representatives with 20 years of experience. Since all of us went for the cheapest provider, the other ones had to cut cost to be able to offer their service on a competitive price level. So then there were no one offering competent support with representatives that knew their shit. And it slowly continued to go downhill…

So here we are with shitty services, which we pay for, where we all are treated as cattle.

If people at least started to ask for better customer support there would someone, who wants to climb the corporate ladder, creating a PowerPoint presentation with a real VIP Service Level. Of course it will cost more money, because real people cost money, but we would att least get what we want.

But no. Consumers will still go for the lowest price.

Why are you worried about Sony owning the blu-ray format?

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Going public introduces shareholders that prioritizes return on investment as opposed to making technology and knowledge about technology accessible for many.

It doesn’t always end this way but often enough to worry about it…

Just curious… What are your expectations for sanctions that have been in effect for a year or so?

You have an impression about what they don’t talk about on TV based on that you don’t watch TV?

They are extremely toothless in the sense of making continuation of the war less interesting.

If it was “toothless”, Putin and his propaganda machinery wouldn’t bother commenting on it so often.

In many cases it’s doing business and not just the payment!/compansation that the sanctions is about.