AI bot tells them that responders have already >been dispatched
So you’re gating whether or not a caller in an emergency gets to speak to a human based on the audio recognition of a robot?
Easy enough to make it so that if the bot doesn’t hear a yes or a no clearly it defaults to forwarding the call, but what happens when a person says no and the bot “hears” yes?
I believe I touched on that in my last sentence, but I can elaborate:
That will probably happen – neural networks are approximation algorithms. It’s a question of how often that happens.
What percentage of the calls get misclassified? And what’s the threshold percentage that would be needed for the triage bot to be a net positive?
It sounds like they have an idea of these numbers based on data collected from the non-emergency line, so it’s not like they’re just blindly jumping into this.
So you’re gating whether or not a caller in an emergency gets to speak to a human based on the audio recognition of a robot?
Easy enough to make it so that if the bot doesn’t hear a yes or a no clearly it defaults to forwarding the call, but what happens when a person says no and the bot “hears” yes?
I believe I touched on that in my last sentence, but I can elaborate:
That will probably happen – neural networks are approximation algorithms. It’s a question of how often that happens.
What percentage of the calls get misclassified? And what’s the threshold percentage that would be needed for the triage bot to be a net positive?
It sounds like they have an idea of these numbers based on data collected from the non-emergency line, so it’s not like they’re just blindly jumping into this.
I don’t think there’s any net positive that would account for not answering an emergency call at all.
Can you really justify someone not being able to reach help at all in place of everyone being able to reach it albeit slower?
As a lifelong first responder, I couldn’t get behind something like this at all.