Read the article. This system will get people killed in the name of efficiency. AI is nowhere near ready to route emergency calls.
What about callers that can’t talk or have accents. The only proper way is to have a human answer and then transfer to an AI, not the other way around. Perhaps decades from now when theses systems are much more reliable we could trust it to be the front line, but we are nowhere near this yet.
If you have something to say, please say it. All I see is someone bitching about not having a discussion.
TOP EDIT: They were saying they read the article, not that I should read it. d’oh. Sooo, leaving my original below, but oops on misunderstanding! Sorry!
What do you fucking think I did?
If you have something to say, please say it.
I fucking well did.
All I see is someone bitching about not having a discussion.
Try reading all of my fucking comment then.
What about
Depends on how they implement it. I would assume they’re bound to be ahead on you on this one because some callers also can’t say anything on the line because of danger, so they are aware of this issue. Since we don’t have concrete details, we’ll have to speculate on how they handle such things.
I won’t bother to speculate further with you because I know you won’t read it anyway.
No, I meant I read the article, sorry if that wasn’t clear. You were bitching about people not reading it, I did.
We don’t have to speculate, these same systems are being used as call agents and front line contacts for many industries now. Having dealt with these agents firsthand I can tell you they are extremely limited and pretty much garbage unless you have an issue that could easily be answered by looking at their web page.
There is no possible way to currently reduce the error rate, stop GIGO issues, audit the decision making process, stop hallucinations, etc. To even pretend these are ready for emergency situations is such a gross lack of discernment that I would consider it criminal in nature.
It is problematic to even provide the most basic service of screening of phone calls considering it could be costing previous time in an emergency. If it is a manpower issue then they should be fixing it there and not lookimg for a quick fix.
Also, you know it will not stop there. Their goal is triage so you know they are eventually moving towards far more than a simple public service emergency announcement. You will not be talking to a human in the future but a LLM that will kill people when it makes mistakes and won’t be held accountable.
No, I meant I read the article, sorry if that wasn’t clear.
LOL. English ambiguity strikes again. Sorry for the misfire, totally my fault. Thanks for the kind reply and patience with me <3
I do disagree that there’s no way to make it work pretty safe. Instead of defaulting to holding someone in the AI loop until they talk their way out of it, you can simply set it up to stay in the loop only if it’s sure it needs to continue, i.e. anything other than something it gets like “Oh, yes, that’s what I was calling about”, it should dump them to a human.
And we don’t know if they’ve set it up something like that or not. I humbly disagree that we know for sure they have not, no matter how other systems are configured.
And I also disagree that it will necessarily turn out poorly. It literally depends on how they do it. But that said, it is analgous to taking humans out of the driver’s seat in the car. At some point, it will be statistically ten times safer for automated driving to drive you than letting people drive. And when we get to that point, people will be up in arms that automated driving is killing people - when it is literally only a tenth of the previous rate of death. But we humans don’t like giving up that sort of control.
AI is new technology. I’m not totally behind them doing this, but I see the goal. And if they configure it correctly to fail-to-human rather than fail-to-AI-loop, I can see how this can save lives, not lose them. Of course if you’re right and they screw it up it could be worse. I guess we’ll see with time what they do and how it works.
But I firmly believe that trying to fight against all the tech is the wrong move. It’s like trying to fight to keep woodchoppers employed. The tech is there and much of what it is doing is inevitable. What we should be focused on is solving wealth inequality, solving our oligarch problem, solving the lack of social safety nets, living wages, our government working for all of us, not just bilionaires.
So you and I probably aren’t going to see eye to eye on this, but I can respect you better now that I know what you were saying better. :) Sorry to have flubbed that!
Read the article. This system will get people killed in the name of efficiency. AI is nowhere near ready to route emergency calls.
What about callers that can’t talk or have accents. The only proper way is to have a human answer and then transfer to an AI, not the other way around. Perhaps decades from now when theses systems are much more reliable we could trust it to be the front line, but we are nowhere near this yet.
If you have something to say, please say it. All I see is someone bitching about not having a discussion.
TOP EDIT: They were saying they read the article, not that I should read it. d’oh. Sooo, leaving my original below, but oops on misunderstanding! Sorry!
What do you fucking think I did?
I fucking well did.
Try reading all of my fucking comment then.
Depends on how they implement it. I would assume they’re bound to be ahead on you on this one because some callers also can’t say anything on the line because of danger, so they are aware of this issue. Since we don’t have concrete details, we’ll have to speculate on how they handle such things.
I won’t bother to speculate further with you because I know you won’t read it anyway.
No, I meant I read the article, sorry if that wasn’t clear. You were bitching about people not reading it, I did.
We don’t have to speculate, these same systems are being used as call agents and front line contacts for many industries now. Having dealt with these agents firsthand I can tell you they are extremely limited and pretty much garbage unless you have an issue that could easily be answered by looking at their web page.
There is no possible way to currently reduce the error rate, stop GIGO issues, audit the decision making process, stop hallucinations, etc. To even pretend these are ready for emergency situations is such a gross lack of discernment that I would consider it criminal in nature.
It is problematic to even provide the most basic service of screening of phone calls considering it could be costing previous time in an emergency. If it is a manpower issue then they should be fixing it there and not lookimg for a quick fix.
Also, you know it will not stop there. Their goal is triage so you know they are eventually moving towards far more than a simple public service emergency announcement. You will not be talking to a human in the future but a LLM that will kill people when it makes mistakes and won’t be held accountable.
LOL. English ambiguity strikes again. Sorry for the misfire, totally my fault. Thanks for the kind reply and patience with me <3
I do disagree that there’s no way to make it work pretty safe. Instead of defaulting to holding someone in the AI loop until they talk their way out of it, you can simply set it up to stay in the loop only if it’s sure it needs to continue, i.e. anything other than something it gets like “Oh, yes, that’s what I was calling about”, it should dump them to a human.
And we don’t know if they’ve set it up something like that or not. I humbly disagree that we know for sure they have not, no matter how other systems are configured.
And I also disagree that it will necessarily turn out poorly. It literally depends on how they do it. But that said, it is analgous to taking humans out of the driver’s seat in the car. At some point, it will be statistically ten times safer for automated driving to drive you than letting people drive. And when we get to that point, people will be up in arms that automated driving is killing people - when it is literally only a tenth of the previous rate of death. But we humans don’t like giving up that sort of control.
AI is new technology. I’m not totally behind them doing this, but I see the goal. And if they configure it correctly to fail-to-human rather than fail-to-AI-loop, I can see how this can save lives, not lose them. Of course if you’re right and they screw it up it could be worse. I guess we’ll see with time what they do and how it works.
But I firmly believe that trying to fight against all the tech is the wrong move. It’s like trying to fight to keep woodchoppers employed. The tech is there and much of what it is doing is inevitable. What we should be focused on is solving wealth inequality, solving our oligarch problem, solving the lack of social safety nets, living wages, our government working for all of us, not just bilionaires.
So you and I probably aren’t going to see eye to eye on this, but I can respect you better now that I know what you were saying better. :) Sorry to have flubbed that!