sanitation@lemmy.today to Technology@lemmy.worldEnglish · 13 hours agoMcDonald's Introduces AI Drive-Thru System, Sparking Customer Backlashtech.yahoo.comexternal-linkmessage-square121linkfedilinkarrow-up1327arrow-down17
arrow-up1320arrow-down1external-linkMcDonald's Introduces AI Drive-Thru System, Sparking Customer Backlashtech.yahoo.comsanitation@lemmy.today to Technology@lemmy.worldEnglish · 13 hours agomessage-square121linkfedilink
minus-squareover_clox@lemmy.worldlinkfedilinkEnglisharrow-up59arrow-down1·12 hours agoAI: Sorry, we do not have sufficient stock, would you like to speak to the manager? You: Yes, I would like to speak to the manager please. AI, different voice: Hi, I’m your virtual manager, how can I help you today?.. /s, I have no clue how their AI works, but I’m sure it’s gonna be a fuckup…
minus-squareLost_My_Mind@lemmy.worldlinkfedilinkEnglisharrow-up63·12 hours agoI’m fairly sure the person you’re replying to is referencing the last time McDonalds tried this. A man with a dash cam tried ordering a big mac meal large with a coke, no ice. The AI system instead tried charging him for 83 dasani water bottles. When he tried to cancel the order, the AI confirmed his order. He wasn’t trying to prank anyone. The dash cam was for accident protection when drivers try to brake check you, and then say you hit them. The dashcam recorded everything, and he just hit “save past 20 minutes”. Then later edited it down. This was in 2024.
minus-squareneon_nova@lemmy.dbzer0.comlinkfedilinkEnglisharrow-up27·10 hours agoThere is a video where someone goes to a Taco Bell and orders 1800 cups of water. Right away, a real person comes on.
AI: Sorry, we do not have sufficient stock, would you like to speak to the manager?
You: Yes, I would like to speak to the manager please.
AI, different voice: Hi, I’m your virtual manager, how can I help you today?..
/s, I have no clue how their AI works, but I’m sure it’s gonna be a fuckup…
I’m fairly sure the person you’re replying to is referencing the last time McDonalds tried this.
A man with a dash cam tried ordering a big mac meal large with a coke, no ice.
The AI system instead tried charging him for 83 dasani water bottles.
When he tried to cancel the order, the AI confirmed his order.
He wasn’t trying to prank anyone. The dash cam was for accident protection when drivers try to brake check you, and then say you hit them.
The dashcam recorded everything, and he just hit “save past 20 minutes”. Then later edited it down. This was in 2024.
There is a video where someone goes to a Taco Bell and orders 1800 cups of water. Right away, a real person comes on.
Interesting.