The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.
Instead of immediately leaving with a completed order, the suit claims drivers waited “up to fifteen (15) minutes” for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.
The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.
This shit drives me up a wall. The local, formerly awesome pizza place switched to DoorDash for delivery and it has sucked ever since. Pizza arrives cold since door dash drivers don’t have insulated bags, half the time they chuck it on the front porch and it sits there on the cold concrete even longer.
Delivery driver was always a reliable stoner job, I had so many friends in my youth who delivered pizza. Despite the cloud of weed smoke that came with the pizza, it was always hot and fast. They were motivated to get those tips after all.