• NekoKoneko@lemmy.world
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    1 month ago

    Relatedly, Hisense also forces updates and disables use of the TV if you do not accept the update (via a full screen non-cancelable prompt).

    I learned this the hard way after Hisense broke my TV via an update that I didn’t want and then refused to fix it even after 6 months of escalations and emails.

    • henfredemars@infosec.pub
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      1 month ago

      They’re not alone, either. I had to downgrade my Visio just to use the features that it shipped with. I’m sure this is illegal, but no one cares unless you’re rich.

      • NekoKoneko@lemmy.world
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        1 month ago

        I outright told them it’s illegal, since they are unilaterally altering the terms of any T&C agreements when we started using the TV and materially interfering with our ownership and use of the TV we purchased. They didn’t care. I then sent it to our state attorney general and nothing happened.

        • rainwall@piefed.social
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          1 month ago

          You can likely sue them in small claims court. Many states let you file for a couple hundred dollars and will give you 3x damages if you win.

          The most likely outcome is they settle when the court date approaches or dont show and you win hy default.

    • leoj@piefed.zip
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      1 month ago

      Was gonna say, LG does the same thing.

      So far my only TV that hasn’t forced things in an absurd way has been my Sony… Guess what Sony just did? (Sold their Bravia TV line to TCL…)

    • BarneyPiccolo@lemmy.today
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      1 month ago

      My mom has a Hisense TV (because my parents invariably buy the very cheapest they can. They’d get a B&W if they could), and it just started something new - on start up, it now shows a static page of color wash, then you choose a channel. It doesn’t start on the same channel you turned off last night. Must be a new update came through. She let it sit on the screensaver all day, because it never occurred to her to try to change the channel.

      Not a big deal, but weird, and NOBODY asked for this.

    • roofuskit@lemmy.world
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      1 month ago

      I know they’re different manufacturers, but TCL tried this shit and I just factory reset and never setup the Internet on it. I use an android TV box for the smarts.

      • triptrapper@lemmy.world
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        1 month ago

        I got a TCL last year and it wouldn’t let me use the TV until I set up the internet. After 4 factory resets I figured out how to put it in store demo mode, and plugged in a separate streaming device that connects to the internet. Now I realize I could have connected the TV to the internet and then blocked it at the network level.

        • Peffse@lemmy.world
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          1 month ago

          If you are using a network level block, make sure it’s a black hole and not just a DNS filter. I tried a DNS filter with a Roku and found that they bypass it with hardcoded values, even when the DNS server was statically assigned and DHCP assigned.

          • HumbleBragger@piefed.social
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            1 month ago

            What you mean by black hole and filter? I blocked a bunch of tcl domains on my pihole and made my router drop everything in port 53 coming from every other device that wasn’t pihole. It seems to have worked for now… Is that a good solution?

            • Bytemeister@lemmy.world
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              1 month ago

              Pi-hole blocks the name resolution. TV wants to go to Hisense.com, asks your Pi-hole where that site is. Your Pi-hole sees that Hisense is on a block list, so it says back to your TV “sorry, no idea how to get to that site, it must be offline.”

              If the manufacturer wants to get around this, they program a public DNS in, like 8.8.8.8, or they hardcode the static IP for their website into the TV. Now when it wants to go to Hisense, it never has to ask your Pi-Hole where that site is, and it doesn’t get blocked. Heck, it probably won’t even show up on your Pi-hole’s logs.

              If you black hole the site, then any traffic going out there gets dropped, and the hard-coded addresses on the TV don’t matter for shit.

      • NekoKoneko@lemmy.world
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        1 month ago

        Unfortunately the firmware was the issue, not just OS software. So factory-resetting didn’t help us. But yeah, that definitely radicalized me to the “never connect it to the internet” camp for future TVs.

        • grue@lemmy.world
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          1 month ago

          Buying the TV and then not connecting it still rewards the bad behavior.

          We have to boycott these fucks and lobby to get the behavior outlawed.

          • MasterBlaster@lemmy.world
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            1 month ago

            You’re implying there is an option other than not owning a TV. Please send us specifics so we can join you.

            • grue@lemmy.world
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              1 month ago

              You used to be able to still buy ‘dumb’ TVs from Sceptre up until a year or so ago, but even they’ve stopped selling them now. (I’m kicking myself for not buying one when I had the chance…)

              But the important part of my comment was this:

              and lobby to get the behavior outlawed.

              • MasterBlaster@lemmy.world
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                28 days ago

                It’s happening, but do you really believe a bunch of nonprofit low income “woke” “DEI” loving hippies are going to lobby more effectively than billion dollar corporations - er, sorry, PEOPLE - will lobby? These people literally bankroll candidates for office to the tune of hundreds of millions of dollars and have hundreds of lawyers to pick apart any resistance.

                Sure, lobby. Just understand we are just continuing the fight on principle, not because it will have any impact.

                We can’t give up, but we aren’t going to win, short of a literal uprising and even then it’s probably just going to remove the lipstick from this political pig, and the pretense of “for the people” will fall away.

            • grue@lemmy.world
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              1 month ago

              [Citation needed]

              There is zero fucking evidence whatsoever that the alleged “savings” from the ad “subsidy” are getting passed to the consumer.

          • NekoKoneko@lemmy.world
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            1 month ago

            I mean, that’s great in theory. But the amount of manufacturers of non-smart TVs is tiny, and if you are interested in the best panels and display technology, refresh rates for gaming, etc (even removing affordability), it’s very very hard to just boycott if you want to have a modern TV at all.