I first read this as US, and thought, just 11%? 😂😄😐😢

I’ve never seen the level of problem described in the article. Self checkouts work fine around here (Massachusetts) and people seem to prefer them to the cashier checkouts.

I don’t understand how using a cell phone while driving is a violation in most places, but using a touchscreen as the dashboard is is just fine. Whaaaa …?