This isn’t a war, the customer service people aren’t walking through your home grabbing your games to throw in a fire. Harassing them isn’t going to have any effect on the corporate direction. If you want to get the decisionmakers’ attention, stop buying their products. If you keep sending them money, you’re basically just paying for the privilege of screaming at some minimum wage workers.

Yeah “AI” stuff gets a lot of hate around here but I think it works pretty well as a tool for things like information gathering and analysis. Wouldn’t trust it to go off taking actions by itself either though.

Word’s interface doesn’t help. Default view gives you almost zero information on section breaks, and even if you turn on formatting marks they behave in an unintuitive manner and there’s some edge cases where Word will still generate a new page after a continuous section break unless you set the font size after the break to 1.