The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.
Instead of immediately leaving with a completed order, the suit claims drivers waited “up to fifteen (15) minutes” for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.
The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.
Pizza hut should be a fucking textbook case study on how to run a much-beloved brand into the ground.
Quiznos might be slightly worse- they were in financial trouble so their brilliant solution was let’s fuck over our franchisees. I’ll give you 3 guesses how that worked out, but you’ll only need one.
Yeah, Pizza Hut used to be the gold standard for Pizza. Sometimes we couldn’t afford it and we’d have to get another brand, but we’d pine for the pizza hut we wished we had.
I had friends whose parents would always order a Pizza Hut pizza every single Friday. Never missed a Friday.
It was so fun to go to the restaurant too. It smelled so friggin’ good in there and those pan pizzas we’re just absolutely perfect fresh served to your table. I think they used to put butter on the crust. It was all dark in there and they had those red candles; almost seemed like a sacred place. lol
Now they’re so terrible. All the chain Pizza places have weird cheese that tastes like shit and all the toppings seem like they’re just fake, like you’re eating plastic or something. Gross.
I used to love going to Quiznos. Never see them anymore hah.
Quiznos had amazing quality when they first opened but it dropped when they tried to compete with the subway $5 footlong deal. They should have differentiated themselves as the premium sandwich brand because while subway is pretty good, Quiznos early on was a whole other level. Me and my housemate at the time used to go there and order 2 subs, one for now and one for later (that often worked out to be right after the first one was done, in practice).
There were some locations that stayed open around here for a like a decade after, but it was always disappointing going there. They were still better than subway but only marginally.
I like Firehouse Subs these days. Not quite as good as Quiznos at its peak, but closer to that than Subway (which was always better than Mr Sub).
Me, too. Used to be 4,700 locations, now down to about 150, apparently.
Apparently if you screw the franchisees and make it impossible for them to make any money, they stop being franchisees and close their stores.
Unfortunately, this outcome could not have been predicted ahead of time.