The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.
Instead of immediately leaving with a completed order, the suit claims drivers waited “up to fifteen (15) minutes” for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.
The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.
Beautiful rundown. For my comparatively worthless 2 cents, pretty much everyone I know has extremely strong negative opinions of doordash for much the same reasons you covered. Another factor I hear is people got hooked on it during covid and got financially burned and grew resentful of it after that
I tried it once at the start of covid. My food finally got to me lukewarm ninety minutes after I ordered it. I’m sure the restaurants and drivers have improved since then, but I just can’t justify paying almost double for my food.