• Doomsider@lemmy.world
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      20 hours ago

      Proton doesn’t work with social security website unfortunately. I ended up using Tuta mail but then later got stuck on Login.gov because it required either a cell phone to verify by taking pictures of ID or a desktop with a camera for a video call.

      Needless to say this is not something someone with no computer skills can accomplish. What is even worse is the local social security office stopped taking walk-ins. The solution? You guessed it, use the social security site to login and request an appointment…

      • Lucelu2@lemmy.zip
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        3 hours ago

        In order to sign up at the SS website on my laptop so I could get an updated statement, I had to use my phone to take pictures of my ID and myself. It kept failing/dropping. It was a giant PIA. Finally got it to work but I had to attempt a couple different days. I don’t know how someone who has no experience with a smart phone and laptop or tablet manages. I think I heard that about 25% SS employees were DOGE’d as well as many field offices closed and it can be incredibly difficult to get an appointment (some are just not staffed), especially if you reside in a rural county. I have to help my husband get signed up on the website and I dread it. He has a very thin frustration threshold with tech he can’t get to work. I foresee his phone flying across the room.

      • NewOldGuard@lemmy.ml
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        14 hours ago

        Damn it’s like they don’t want the system working at all, that’s so convoluted and unnecessary