Basically they fucked up and don’t like the criticism from other companies/ customers.
It’s not really criticism, it’s competitors claiming they will never fuck up.
Like, if you found mouse in your hamburger at McDonald’s, that’s a massive fuckup. If Burger King then started saying “you’ll never find anything gross in Burger King food!” that would be both crass opportunism and patently false.
It’s reasonable to criticize CrowdStrike. They fucked up huge. The incident was a fuckup, and creating an environment where one incident could cause total widespread failure was a systemic fuckup. And it’s not even their first fuckup, just the most impactful and public.
But also Microsoft fucked up. And the clients, those who put all of their trust into Microsoft and CrowdStrike without regard to testing, backups, or redundancy, they fucked up, too. Delta shut down, cancelling 4,600 flights. American Airlines cancelled 43 flights, 10 of which would have been cancelled even without the outage.
Like, imagine if some diners at McDonald’s connected their mouths to a chute that delivers pre-chewed food sight-unseen into their gullets, and then got mad when they fell ill from eating a mouse. Don’t do that, not at any restaurant.
All that said, if you fuck up, you don’t get to complain about your competitors being crass opportunists.
Even if that’s the case, how is it Crowdstrike’s place to call these other companies out for claiming something similar will never happen to them? Thus far, it had only ever happened to CS.
No, we had Sentinelone take down our company a few months ago. Granted, not a global outage, but it’s something similar. I’m sure that if you went back in news archives, you’d find articles about major Sentinelone outages. I think Crowdstrike is just the biggest one in recent history. It’s certainly not unprecedented.
you’ll never find anything gross in Burger King food!
Resiliency and security have a lot of layers. The crowd strike bungle was very bad but more than anything it shined a bright spot light on the fact that certain organizations IT orgs are just a house of cards waiting to get blown away.
I’m looking at Delta in particular. Airlines are a critical transportation service and to have issues with one software vendor bring your entire company screeching to a halt is nothing short of embarrassing.
If I were on the board, my first question would be, “where’s our DRP and why was this situation not accounted for?”
House of cards is exactly right. At every IT job I’ve worked, the bosses want to check the DRP box as long as it costs as close to zero dollars as possible, and a day or two of 1-2 people writing it up. I do my best to cover my own ass, and regularly do actual restores, limit potential blast radii, and so on. But at a high level, bosses don’t give AF about defense, they are always on offense (i.e. make more money faster).
Classic corporate “leadership”
We didn’t do nuffin shareholders, please pay
Did they try offering a $10 gift card to the other companies? “hah psyche!”
Crowdstrike didn’t just fuck up, they killed people. I personally had to postpone a blood test, but mine wasn’t critical and I’m alive to complain. Not everyone is.
It’s okay, they sent out $10 gift cards for Uber Eats to apologize (that they immediately cancelled).
To their customers*. Not to the literally billions of people directly affected by their debacle.
I wonder if they’ll end up doing a rename / rebrand if “ClownStrike” continues to haunt them (as it should).
If they do, I’m sure the new name will be some focus tested aberration they pay way too much for.
I don’t see the other companies fucking up so badly though.
You don’t? Shit I see it all the time.
You see CrowdStrike level of bad all the time? Where? What? Who?
Yeah, it was an international fuck up. You’re going to get heat, and it’s 100 percent deserved. Go cry in a corner and fuck off into oblivion.
And their customers are unhappy with the catastrophic service failure. Cry me a river.
Cry me a half billion dollar river, maybe we can use that money to fix all the damamges it did.
They whine about this now, after they removed their “shady commentary” towards Microsoft from their website
Reference: https://twitter.com/tomwarren/status/1816823026291270136
Awww, let’s all feel bad for the rich, shitty company that has shitty quality control.
Somebody should call them a wambulance since their fee-fees got hurt.
CrowdStrike customers ‘unhappy’ with CrowdStrike
I just wish they made it a feature, or something, cause I really dislike working and stuff
“Our industry is built on trust,” Sentonas said
And instead of following that statement with an apology to all the companies and people they royally fucked in the ass with their shitty business practices, they instead whined about other people pointing out what a massive, colossal, and completely preventable fuckup this was.
Good going sealing my resolve to never use crowdstrike.
