An Amazon chatbot that’s supposed to surface useful information from customer reviews of specific products will also recommend a variety of racist books, lie about working conditions at Amazon, and write a cover letter for a job application with entirely made up work experience when asked, 404 Media has found.
If I buy ice cream I expect it to be cold. If I buy coffee I expect it to be hot. If I buy a knife I expect it to be sharp and so on.
I don’t want stores to start selling dull knives because out of thousand customers there’s always one who instantly cuts themselves. We don’t need to round every sharp corner in the world so that no one ever gets hurt again. If you can’t handle a bewerage you know to be hot with care then that’s on you.
What if you bought an ice cream cone and it was so cold that you had to get skin grafts to repair the damage to your lips? And not only that, but the owner of the store instructed the employees to make it that cold?
The McDonald’s woman’s risk calculation was probably “if this spills, it will hurt” and not, “if this spills, it will do permanent, significant damage to my body”.
Why would anyone prefer living in a world where some property of any item you buy could intentionally be set to dangerously extreme levels?
If I remember correctly, one of the main reasons she burned so bad was the type of pants she was wearing which soaked up the hot coffee and stuck to her skin. They were arguing that lowering the temperature certain amount would greatly increase the time for severe burns to happen, which is a fair point but would still come with its downsides. Coffee snobs like me want their cups fresh and hot. It doesn’t make sense to me to prevent the coffee shop from serving me fresh coffee because someone spilled such coffee on herself. In certain cases we just gotta accept that addicents happen and to me this seems like one of them. Like I said; wouldn’t make much sense to sell dull knives either.