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Joined 3 years ago
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Cake day: July 3rd, 2023

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  • I wouldn’t even strictly say it’s being enhanced. My employer cut 5% under the pretext of AI efficiencies. Those efficiencies being forcing adjacent teams to absorb the responsibilities of the laid off teams and then pointing us to leverage “AI” to overcome the increased workload.

    End result is unqualified and overworked individuals are telling enterprise customers effectively AI slop and customers getting increasingly frustrated. Sure the volume of output has been increased, but the quality has taken massive nosedive which customers are noticing. This has directly led to an increase in churn in Saas.

    So the corporate solution to that? Force those same already overworked individuals to start tracking churn/sales risks when they are being presented to customers as their “service advisor”.










  • What they don’t advertise is how many of those “new” subscribers are actually from their “emerging” markets such as India, where a subscription price is peanuts. Also, im fairly certain these numbers are intentionally skewed to paint a better picture as they lump in all the “free” accounts people get with their other subscriptions.

    I get Paramount+ free with Walmart+. I get Hulu/Netflix/AppleTV with Tmobile Mobile. I get Max with ATT Fiber.

    I’m sure that these streaming companies have more new subscribers when they literally give it away and simultaneously strangling their existing consumers. It’s more of a question of how long is it sustainable for them to raise prices every time they’re not going to have a record quarter.